Manager, Monitoring and Compliance

Requirements of the role

The team

The Economic Regulation and Competition Policy (ERCP) team is a vital part of the Civil Aviation Authority’s (CAA) Consumers and Markets Group (CMG). The focus of the team is to ensure that airports and air traffic service (ATS) providers do not exploit their market position, to the detriment of consumers. Understanding the impact of policy options and our actions is essential in ensuring we protect the interests of consumers while allowing a fair investment opportunity for investors.

The team has responsibility for the economic regulation for Heathrow Airport Limited (HAL), Gatwick Airport Limited (GAL) and National Air Traffic Services (NATS/En Route) Plc , National En route Service (NERL). This includes the development, oversight and enforcement of price control arrangements and other licence obligations. The team is also responsible for discharging the CAA’s concurrent competition responsibilities relating to the provision of airport operation and air traffic services.

The role

We are looking for a Manager, Monitoring and Compliance to play an important role in discharging our statutory duties and holding our licensees to account. Working closely with the heads of technical functions and programme directors across the team, you will play a key role in driving the delivery of our main performance monitoring and compliance objectives.

Primarily, you will be responsible for the effective coordination, management and delivery of our performance monitoring and licence compliance activities within ERCP, and as appropriate support the wider development of innovative and robust solutions to policy issues relating to our portfolio of different workstreams across economic regulation and competition policy.

This role is a permanent position and offers the opportunity for professional development, through working within a highly experienced team, directly influencing and engaging with senior leaders, and working across a wide variety of high profile and interesting regulatory issues. We understand that work life balance is key and would be happy to consider those seeking part time work and/or a job share as well as those seeking a full-time role.

Core accountabilities

• Implementing and overseeing proportionate policies for monitoring HAL, GAL and NERL performance, as well as their compliance with statutory and licence obligations.
• Identification of potential risks to consumers from regulated companies’ under performance and developing our response to mitigate such risks occurring and impacting consumers.
• Ensuring licences remain effective, proportionate and accessible – with appropriate consideration and assurance of proposed licence modifications as part of policy development.
• Receiving, reviewing and challenging regulatory submissions from licensees and other stakeholders, making sure they are properly tracked and responded to.
• Ensuring relevant areas for enforcement action are identified and escalated.
• Actively engaging and managing relationships with licensee counterparts.
• Ensuring effective internal stakeholder engagement and reporting of licensee performance, including coordination of regular delivery meetings and providing expert advice to governance forums and CAA senior leadership.
• Adopting a proportionate approach to other approval, monitoring and compliance activities where ERCP has regulatory responsibilities.
• Working as a member of a team, taking responsibility for the work assigned to them and communicating clearly with team members to keep them updated on progress and emerging issues.
• Identifying suitable approaches to analysis and developing and producing high-quality analysis to support policymaking for the businesses we regulate.

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