Operations Manager (Delivery and Schemes)

Requirements of the role

Join Ofgem, Great Britain’s independent energy regulator, and play a key leadership role in delivering high-quality operational services that support consumers and the transition to a cleaner, more secure energy system.

Leading multidisciplinary teams, you will drive operational excellence, ensure robust governance, risk management and performance frameworks, and champion exceptional customer service. You will set clear objectives, manage resources effectively, and work collaboratively across teams and stakeholders to deliver strategic outcomes. As a people leader, you will foster an inclusive, supportive culture where colleagues can thrive, providing coaching, mentoring and professional development opportunities. You will also oversee service performance, business planning, and the successful delivery of projects and initiatives, ensuring operational processes are efficient, compliant and customer-focused.

This is an exciting opportunity for an experienced leader who can build high-performing teams, manage competing priorities, and drive continuous improvement while supporting Ofgem’s mission to protect consumers and enable a net-zero energy future.

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