Policy Lead – Business Retail Market

Requirements of the role

We are looking for a Policy Lead to join our Business Retail Market Team at Principal level. The team has a multi-faceted programme of work aimed at improving the Business Retail Market so that it delivers better outcomes for customers, society and the environment. The team aims to do this through initiatives on regulatory customer protections, improving company performance, and monitoring and enforcement work.  All our work here involves extensive engagement with external stakeholders.

Now is a particularly exciting time to join the team as we are at an important juncture in the development of the market – we have recently established revised customer protections. Work is underway to improve supplier of last resort arrangements in the market and to review retail price caps for the Business Retail Market. We are also stepping up our market monitoring and work to ensure companies comply with their obligations with respect to customer protections.

As a Principal in the Business Retail Market team, you will lead and support a number of strategically important workstreams. These are likely to include leading Ofwat’s role in understanding and monitoring and where relevant strengthening customer protections, improving trading parties’ support for the market, and working with industry and stakeholders to deliver change.  As you will be part of a small and dynamic team, you will also work flexibly across the team’s various functions relating to the Business Retail Market. You will also represent Ofwat on industry Committees and Working Groups as appropriate.

We seek a Principal who can lead work from a policy perspective.  Given the role is related to competitive retail markets, we would also particularly welcome candidates who have some knowledge or experience of economics or applying economic principles in a regulated context and/or regarding competitive markets.

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