Policy Manager (Resolution Strategy, Operations & CASS)

Requirements of the role

We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth and shaping the future of UK finance services.

SPC oversees firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition). Sitting within the Specialist Directorate, the Resolution Strategy, Operations & CASS (ReSOC) department leads the FCA’s efforts to enhance client asset protection -thereby boosting consumer protection and market integrity -through risk assessment, data analysis, and supervision of firms’ compliance with the Client Assets Sourcebook.

We are seeking a leader to manage the Resolution Strategy and Policy team, delivering a complex programme of policy and legislative change. The team works collaboratively across the FCA and externally to improve client asset protection and reduce harm in firm failures, with key work including cryptoasset custody, payments safeguarding, insolvency practitioner guidance (FG21/4), and the Dormant Assets Scheme. This is a high-profile role requiring effective stakeholder engagement.

Role responsibilities

• Support, coach and develop a high performing team, enabling colleagues to thrive and meet shared objectives
• Coordinate multiple workstreams with a flexible, organised approach, supporting timely delivery while adapting to evolving priorities
• Build trusted relationships and collaborate with a diverse range of internal and external stakeholders to shape complex strategy and policy
• Communicate clearly and effectively with decision-makers, guiding discussions and navigating challenges on policy direction and delivery
• Act as an approachable and credible representative of the department externally
• Contribute to the leadership of the Resolution Strategy, Operations and CASS Department, supporting delivery of its overall strategy and priorities

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