Product Service Manager

Requirements of the role

The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA.

What will you be doing?

Data, Technology and Innovation (DTI) is leveraging state-of-the-art data & digital capabilities to deliver innovation in regulation. We utilise data science and intelligence gathering to proactively identify and intervene to prevent harm and protect consumers.​

As part of our Agile journey, we have formed Product Groups that combine our Delivery and Service functions.

We’re looking for an experienced Product Service Manager to join our Security Product Group within Technology Resilience. You’ll take end-to-end accountability for enterprise security products across the FCA, ensuring stable, high-quality cyber security services that protect our critical operations

You will thrive in complex, multi-vendor environments and make a real impact on financial regulation

Manage relationships with third-party security suppliers to meet contractual service levels

Oversee service delivery processes while ensuring compliance with technology standards

Lead initiatives to continuously improve service quality and operational efficiency

Maintain accurate documentation for all supported security components

Foster strong connections with stakeholders, business units and external partners

Identify and manage risks within Cyber Security service areas

Respond to major incidents and SLA risks, coordinating effective resolution

Support the advancement of service frameworks using Agile and DevOps practices

View on member website