Salesforce System Support (12-month Fixed Term Contract/Secondment)

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Financial Conduct Authority

Regulating financial services firms and financial markets in the UK, https://www.fca.org.uk/careers

Requirements of the role

An exciting opportunity to be part of the team to provide FCA-wide service and support for our core case management systems!

 

We are recruiting a Salesforce System Support on a 12-month Fixed Term Contract/secondment.

 

The Salesforce System Support will support the day-to-day operations, maintenance, and management of our core case management systems by responding to queries, liaising with stakeholders across the FCA and providing a professional service.

 

What you will be doing

  • Supporting FCA users on Salesforce system issues and using investigation skills to triage all issues and ensuring appropriate fixes are implemented in a timely manner
  • Maintaining and enhancing on how the system supports users in their day-to-day activities
  • Working on system developments/enhancements to meet users’ requirements
  • Implementing configuration changes and providing consultancy on major Salesforce changes
  • Managing and running several processes and ensuring SLAs are met
  • Supporting user management, planned outages and system releases and prioritising issues based on urgency and impact and using experience and initiative to escalate issues where necessary

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 Location

Edinburgh, Leeds, London

 Contract type

Fixed term

 Profession

Salesforce, Support, System

 Working pattern

Flexible working, Hybrid

 Closing Date

04/11/2024