Financial Conduct Authority
Regulating financial services firms and financial markets in the UK, https://www.fca.org.uk/careers
Requirements of the role
An exciting opportunity to be part of the team to provide FCA-wide service and support for our core case management systems!
We are recruiting a Salesforce System Support on a 12-month Fixed Term Contract/secondment.
The Salesforce System Support will support the day-to-day operations, maintenance, and management of our core case management systems by responding to queries, liaising with stakeholders across the FCA and providing a professional service.
What you will be doing
- Supporting FCA users on Salesforce system issues and using investigation skills to triage all issues and ensuring appropriate fixes are implemented in a timely manner
- Maintaining and enhancing on how the system supports users in their day-to-day activities
- Working on system developments/enhancements to meet users’ requirements
- Implementing configuration changes and providing consultancy on major Salesforce changes
- Managing and running several processes and ensuring SLAs are met
- Supporting user management, planned outages and system releases and prioritising issues based on urgency and impact and using experience and initiative to escalate issues where necessary
View on member website
ViewLocation
Edinburgh, Leeds, London
Contract type
Fixed term
Profession
Salesforce, Support, System
Working pattern
Flexible working, Hybrid
Closing Date
04/11/2024