Scrum Master

Requirements of the role

As a member of the Digital, Data & Technology team the postholder will work closely with colleagues across the team and ICO, including Senior Sponsors and Project Boards, to take accountability and primary responsibility for the successful delivery of project outcomes encompassing time, costs, scope and quality, utilising appropriate agile or waterfall methods.

Job Description

The post-holder will manage resources, deliverables, relationships, risks, dependencies ensuring capacity and skills for successful outcome achievement. They will ensure project transparency and accurate reporting.

It is essential that the post-holder works collaboratively within the multi-skilled DDaT function and across the wider ICO ensuring inclusion and conflict resolution during the inception, delivery and post-delivery cycle to ensure projects meets the Senior Sponsor’s product vision, design requirements, acceptance criteria and are deployed or implemented without issue.

Key Responsibilities

• Project Planning, Management and Reporting – use your knowledge and experience of waterfall & agile methods to recommend the best approach for project delivery; predominately blending traditional project management principles and practices with an Agile delivery approach to ensure the successful implementation of a wide range of products – this may include digital, infrastructure and non-digital/technology related projects, products and services.
• Ensure teams are empowered to produce high quality services, following best practices and DDaT/ICO standards.
• Be primarily responsible for the timely and on-cost delivery of product features during the project inception and delivery phases.
• Support the Product Owner – holding the product team to account for delivery of the Vision, Features and Stories committed to achieve a successful MVP.
• Supporting the Product Owner in developing User Stories and grooming/prioritising of the product backlog.
• Being accountable for defining and adhering to the timeline for the project.
• Inspire product/project teams to be agile, user-centred, high-performing, collaborative, and trusting.
• Leverage User Centred Design and data driven iteration to ensure maximum value from delivered MVP.
• Working with Product Teams, Application Support, Software Testing and Infrastructure to reduce blockages and ensure timely delivery.
• Ensure all digital developments take in to account GDS service design standards (and frameworks), WCAG2.1.
• Management of 3rd party vendors involved in project delivery including responsibility for delivery and the identification and communication of risk.
• Where required, attend and present materials to the relevant ICO and project governance boards.
• Be active in coaching and mentoring DDaT colleagues and aid other teams in mentoring and coaching.
• Take responsibility and collaborate with technical leaders in the wider organisation to improve services, products, practices, standards, project delivery, performance, and team culture.
• There will be regular contact with senior people within the organisation up to Director and non-executive board level. This will be to report progress, escalate issues/risks, build project teams, provide confidence, obtain approval, provide advice and guidance, agree benefits, gather and share information, agree roles and responsibilities.

• Communication with team members across the business to plan and drive activities, monitor progress, resolve issues, promote a spirit of collaboration.
• Facilitates the engagement of stakeholders and delivery of services and change projects, acting as a single point of contact for senior stakeholders, facilitating relationships between them.
• Managing risks, issues and dependencies, deciding on the appropriate actions and mitigations, obtaining agreement and ensuring effective communication.
• Prepares project forecasts, reports including burndown/up and tracks and manages actual project spend.
• Collects and maintains data for measurement.

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