Senior Associate Enforcement

Requirements of the role

We have an opportunity for four Senior Associates Enforcement to join our Casework and Enforcement Team within the Casework, Enforcement & Customers Directorate.

These four roles are based in the Casework and Enforcement Team, within Ofwat’s Casework, Enforcement & Customers Directorate.  The Casework and Enforcement team is the “front door” for many of the customers and stakeholders who contact Ofwat with enquiries or complaints about the sector or their water company. Where we have the legal powers to do so (typically under the Water Industry Act 1991, or the Competition Act 1998), we investigate and resolve customer disputes or water company failures, to ensure that water and wastewater companies meet their legal obligations to their customers, society, and the environment. Our work helps individual customers resolve disputes with their water company, to investigating water company failures, which can result in imposing multi-million-pound fines where a water company has failed to meet its legal obligations.

These Senior Associate roles have an important and valuable contribution to enable us to delivery on our goals and regulatory commitments.

The roles will particularly focus on the delivery of the team’s enforcement activities. This will include supporting the effective and efficient delivery of enforcement investigations and action, to hold water companies to account where they have failed on obligations Ofwat is responsible for enforcing. Successful candidates will lead the delivery of small-scale investigations delivered by our team, including where we have legal powers to determine a dispute between a customer and their water company.

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