Senior Compliance Investigator

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Ofgem

The energy regulator for Great Britain, https://www.ofgem.gov.uk/about-us/working-ofgem

Requirements of the role

Job summary

Ofgem became the regulator for heat networks in January 2026 and is establishing a new, proportionate compliance regime to improve customer outcomes and support the transition to Net Zero. We are seeking a Heat Networks Senior Compliance Investigator to play a key role in developing and delivering this regime. You will lead and contribute to compliance investigations, engaging with heat network suppliers and operators to address poor performance and drive improvements ahead of full regulation. Working closely with consumer bodies such as Citizens Advice, the Energy Ombudsman and Consumer Scotland, you will analyse complex qualitative and quantitative evidence, develop pragmatic recommendations and influence stakeholders to deliver better outcomes, particularly for consumers in vulnerable situations. The role is fast‑paced and varied, requiring strong leadership, sound judgement and the ability to manage multiple workstreams while delivering high‑quality outputs at pace. You will build effective internal and external relationships, represent Ofgem with confidence and help shape best practice within the compliance team. As a senior role, you may also act as a Professional Development Lead or manager, supporting colleague wellbeing, capability building and inclusive ways of working, while modelling Ofgem’s values and commitment to diversity and inclusion.

Job description

Heat Networks 

To date our Heat Networks team has primarily been developing regulatory policy through working closely with DESNZ. This policy has been informed through engagement with various industry stakeholders in the context of achieving high level government aims in regard to improving customer outcomes and making progress towards net zero targets. Through that engagement we are aware of behaviours and performance by those serving heat network customers that fall below the standard that will be required by future regulation.  In the early phases of regulation heat networks will be expected to register with us and also provide information on their level of compliance.

The compliance team will be tasked with engaging with heat networks with a view to improving performance and customer outcomes in line with our strategy for heat network compliance.

Key Responsibilities and Outputs: 

Investigation and Engagement with industry 

  • Liaison with groups such as Citizens Advice, Energy Ombudsman, Consumer Scotland and Heat Trust to understand which organisations that serve heat network customers are performing below the standards set by our new regulations and prioritise interventions which improve outcomes for consumers in vulnerable situations.
  • Engaging with internal and external stakeholders to gather and document intelligence relating to poor consumer outcomes, including engaging with whistle-blowers when relevant.
  • Leading or contributing to engagement with heat network suppliers and operators, producing high quality, timely, and robust analysis of potential issues
  • Making evidence-based recommendations to industry parties in order to persuade them to improve performance and customer outcomes in preparation for the introduction of the new regulatory regime.
  • Leading, organising and project managing significant pieces of project work, coordinating closely with colleagues across the directorate to understand the impact of your work in terms of resource and output.
  • Build capability in the team by driving continuous improvement of our processes and practices and be able to train future operational heat network compliance team

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 Location

Cardiff, Glasgow, London

 Contract type

Full time, Permanent

 Profession

Compliance, Investigator, Senior

 Working pattern

Flexible working, Hybrid

 Closing Date

23/02/2026