Senior Salesforce Administrator

Requirements of the role

Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable and environmentally sustainable energy supply.  We are playing a vital part in accelerating the transition to Net Zero and a carbon neutral energy system. Whatever your role, you’ll be playing your part in creating new energy solutions that are great for customers, and great for the environment.

We are seeking a Senior Salesforce Administrator to help drive the digitalisation of Ofgem, so it is a smart regulator fit for future energy.

In this role, you’ll be part of the CRM Technical Lead team within the Centre of Excellence (CoE), focusing on implementing the new xRM/CRM project. With Salesforce as the chosen tool, you’ll primarily engage with this technology. Collaborating closely with the Head of CRM, CRM Product Owner, Senior Salesforce Testers, Business Analysts, and end users, your key responsibility is to ensure robust design and delivery of critical implementations in coordination with Business Analysts.

Your primary responsibilities will involve the design, development, maintenance and support of the multiple features on our CRM platform. You will have to ensure that your developments / configurations are high quality, follow standards, are supported and are well-tested, always following ways of working, development standards and DevOps strategies.

You will also be responsible for delivering enhancements to our CRM platform and intelligent workflows for multiple projects and initiatives, continually improving over time. You will help epics, user stories, features and tasks be clearly scoped and understood to enable user requirements to be efficiently met by development. Additionally, you will clearly document your work through designs, code commenting, architecture designs and user documentation/training, which will need presentations to explain the new CRM/workflow capabilities and features developed and their benefit to different user audiences across Ofgem. Finally, you will liaise with other team members, CRM Tech Lead and architects to create technical documentation of each new design pattern to connect the CRM platform with other internal and external systems, data flows and platforms.

Ofgem provides adaptable work arrangements, facilitating a seamless integration of professional and personal obligations. Ofgem actively fosters an inclusive environment that values, reinforces, and celebrates the diverse perspectives and backgrounds within our workforce.

Job description
Purpose

To configure, customize and enhance our CRM and intelligent workflow platform (Salesforce) to help Ofgem staff more efficiently engage with external contacts, log interactions for analysis and monitoring to improve our overall effectiveness as a regulator via objects and fields management.
To support new licencing regimes (e.g. heat networks) be able to rapidly and efficiently issue digital licences to thousands of new energy companies/stakeholders/partners.
To enable new government schemes or rebates encouraging transition to a low carbon economy be quicker to deploy and more efficient.
Under Agile methodologies, be part of Ofgem Salesforce CoE, working with onshore and offshore resources. Led by the CRM Tech Lead, providing specialist advice and development on chosen technology e.g. Salesforce.
Be the focal point and expert in a multi-disciplinary team in a specific work area in the context of operating in a Professions and Flexible Resourcing model.

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