Senior Supervisor – Consumer Finance Directorate

Requirements of the role

The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA.

The Consumer Finance Directorate is responsible for the supervision and policy making for the consumer finance market encompassing 30,000 firms.  Our vision is to ensure consumers have access to affordable credit and services, receive fair treatment when they are in financial difficulty at the earliest opportunity, and have access to good quality debt advice at the right time.

The Consumer Finance market seeks to meet the borrowing needs of consumers and SMEs; and provide consumers with a number of debt & credit services. The market comprises a diverse range of firms including in credit cards, motor finance, credit brokers, high-cost credit, mainstream lenders, mortgage intermediaries, debt managers, credit unions, retail finance and others too.  The impact of the sector on society is huge.

We are currently recruiting for a Senior Supervisor role in our Mainstream Lenders team. The role will give you the opportunity to build excellent stakeholder, investigative and project management skills, taking action that improves the way firms in Consumer Finance operate ultimately delivering better outcomes for consumers.

What will you be doing?

• You will undertake a holistic review of a firm’s business model and strategy to identify how conduct risks could cause harm to consumers and/or markets
• Manage your caseload efficiently, keeping clear records and using data to make sound judgements that solve complex supervisory problems
• Undertake multi-firm project work aimed at improving standards on a particular theme or aspect of firm conduct. This could be cross-cutting across several portfolios in Consumer Finance, or focused on one particular sector
• Develop constructive working relationships with senior management in the firms we supervise, and set clear expectations to firms
• Where necessary, influence and persuade firms using formal powers where appropriate, to change their conduct or behaviour to deliver better outcomes for consumers
• Contribute to the continuous improvement of internal processes, by suggesting changes that result in better outcomes and efficient use of resources

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