Senior Technical Business Analyst

Requirements of the role

Shape the future of heat network regulation as a Senior Technical Business Analyst at Ofgem. As the energy system evolves to meet Net Zero, heat networks will play a vital role in delivering low-carbon heating across the UK. Ofgem is preparing to take on the regulation of this growing sector and we’re looking for a Senior Technical Business Analyst to help design and deliver the digital services that will underpin this new regulatory regime.

This is a unique opportunity to work on a high-profile, strategically important programme from the ground up. You’ll be part of a motivated multidisciplinary team shaping how Ofgem will interact with a diverse and complex market from large corporates to local authorities and housing associations.

You’ll deliver business analysis for the development of a new digital platform that will support key regulatory functions such as authorisation, licensing, monitoring and payments. Working closely with digital, policy and delivery colleagues as well as external partners, you’ll ensure the service meets user needs, aligns with GDS standards and delivers real value.

We’re looking for someone with extensive experience in business analysis across the software development lifecycle ideally within a regulatory or transactional service environment and a strong track record of delivering user-centric digital services through discovery, alpha, beta and live phases. You’ll bring expertise in business process modelling, requirements definition, stakeholder engagement and business case development along with a collaborative mindset and the ability to work effectively across disciplines in an Agile environment.

You’ll be skilled at identifying business needs, analysing complex systems and translating insights into clear actionable requirements. Your work will directly influence how Ofgem regulates this emerging market ensuring it works for consumers, industry and the environment.

If you’re ready to take on a role that combines strategic thinking, digital delivery and real-world impact, we’d love to hear from you.

Job description
Key Responsibilities

Strategic analysis, internal and external environment analysis, root cause analysis
Business process modelling, analysing business needs, modelling system data
Evaluating options, defining requirements, gap analysis and improving business processes
Stakeholder analysis and management
Requirements elicitation, workshopping, interviewing, prototyping
Business case creation
Delivery of user-centric business solutions with agile working

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