ServiceNow Senior Developer/Administrator/CMDB Analyst’

Requirements of the role

Would you like an opportunity to be at the forefront of our ambition to be a data and technology driven regulator of the future?

The team/department

We are seeking a highly motivated and skilled ServiceNow Senior CMDB Analyst/Administrator to join our dynamic IT team. In this role, you will be responsible for playing a key role in ensuring the accuracy, completeness, and integrity of our Configuration Management Database (CMDB) within the ServiceNow platform. You will work collaboratively with various stakeholders across the organization to implement and optimize CMDB processes, ensuring efficient IT service delivery and operational excellence.

As a successful ServiceNow Senior Administrator(CMDB), you will be working within the ERP Product Group DevOps team within our Data Tech & Innovation division. Collaborating with the ERP Product Group and key business owners and SMEs, you will play the role of senior administrator in a team delivering improvements to our existing ServiceNow instance and Business as Usual operations. Additionally, the identification of new opportunities for leveraging the functionality offered in the latest versions of ServiceNow.

What you will be doing (the role)

• Take part in the development work and operations of the ServiceNow team at FCA to deliver enhancements, projects, and day to day maintenance of CMDB
• Work alongside the CMDB lead and ServiceNow product Owner to implement and maintain best practices for data governance, quality, and consistency
• Stand up and maintain integrations and data sources following best practices and adhering to subscription levels
• Act as the SME in ServiceNow discovery setting up IRE rules, data policies, mid server configuration and maintenance etc
• Work effectively with IT teams, business units, and other stakeholders
• Work collaboratively with the team following the Agile methodology and help the product owner to deliver the road map

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