Thematic Engagement Officer (12 months contract)

Requirements of the role

We are recruiting a Thematic Engagement Officer to join us for a contract period of 12 months.

The team

The Thematic Engagement Team forms part of the Thematic Risk Team at the SRA, who are responsible for undertaking a wide range of thematic projects and investigating issues within specific sectors of the legal profession. Some of these projects can be high profile and have a significant impact. The Thematic Risk Team always engages with the regulated population constructively and proactively.

The role

As a Thematic Engagement Officer, you will provide administrative support to the Thematic Risk Team in a variety of regulatory compliance exercises. You will contact firms by a variety of communication methods. You will proactively monitor law firms’ compliance with our regulatory rules by undertaking various activities to check and review information. You will assess compliance, and evidence your decision making.

You will liaise professionally with solicitors and stakeholders and deal with any subsequent queries punctually whilst providing an excellent standard of customer service. You will be confident communicating with internal and external stakeholders by phone or email and use your judgement about how best to obtain information quickly and efficiently.

Excellent attention to detail will be important as you will be responsible for producing high-quality and accurate work.

Training will be provided to allow you to interpret and apply our regulatory rules.

What is in it for you?

Join a small and supportive team
Be part of a high-profile project and make an impact on our regulatory activity
Showcase your excellent customer service skills and attention to detail

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