User Centred Design Research Operations

Requirements of the role

The team/department

This role sits within the User Centred Design Team within the Digital Delivery Hub. We are part of the Data, Technology & Innovation (DTI) Division leading the FCA in harnessing the power of data and advanced analytics to transform financial regulation.

What you will be doing (the role)

As a Research Operations Associate at the FCA you will work with user researchers in a specialist user-centred design (UCD) team, providing vital support through the sourcing, recruitment and management of internal and external participants to take part in research sessions. These research sessions are key to helping our multi-disciplinary digital product teams design new products and services that help users achieve their goals:

• Responding to user researcher’s requests to recruit research participants from a range of sources
• Working with the user researcher community to improve the efficiency and inclusiveness of participant recruitment practice
• Liaising with internal teams as necessary to comply with information governance and other business processes while recruiting participants
• Using consistent templates and processes for inviting, scheduling and managing participants for research sessions
• Ensuring participants have given consent prior to sessions using established process and templates
• Supporting the user research Lead and community in other ReOps areas such as Tooling and Knowledge Management as required

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