User Research and Insights Lead

Requirements of the role

Our Digital team is undergoing transformation turning our existing capabilities into a modern, and high-performing digital function with agility, user-centricity and innovation embedded throughout. Our vision is to be a catalyst for pensions innovation and regulatory effectiveness. Using digital, data, and technology to revolutionise pension regulation, making it more efficient, secure, transparent, and customer-centred.

As User Researcher and Insights Lead, you will play a crucial role in guiding multi-disciplinary teams to deliver value for users. You will be responsible for ensuring the quality of user research and performance analytics outputs, as well as maintaining service standards throughout the product lifecycle. You will lead the user research and performance analysis of services and support strategic approach to evaluation frameworks that demonstrate clear value for users.

This role requires you to work closely with multidisciplinary teams and senior stakeholders to develop and iterate user-centred products and services. You will manage and mentor user-centred design practitioners, including contractors, increasing capability and supporting professional development. You’ll advocate for user-centred approaches and grow knowledge of user-centred design within Digital Data and Technology (DDaT) and across TPR.

This is an exciting time to join us as we implement our DDaT strategy, driving forward our mission to innovate and enhance regulatory effectiveness. Your expertise and leadership will be pivotal in achieving our vision and ensuring that our services are truly user-centred.

View on member website