How can companies better identify the needs of consumers in vulnerable circumstances across the energy and water sectors?
Last year UK Regulators Network published a leaflet on free support services available across regulated sectors, to consumers in vulnerable circumstances.
Good quality, up to date information is crucial in order for energy and water companies to provide effective support to consumers in vulnerable circumstances.
The UK Regulators Network, Ofgem and Ofwat having been exploring how to better identify consumers in vulnerable circumstances within the energy and water sectors. We are interested in how improving the sharing of information across the two sectors – where it is targeted and proportionate – could address this and what the benefits, opportunities and challenges could be.
Our open letter below provides an update on this work. If you are interested in finding out more please get in touch – details enclosed.