Tips for identifying consumers in vulnerable circumstances

This document provides a short, easy to digest set of tips for firms thinking about how they identify consumers in vulnerable circumstances.

It is particularly useful for firms looking to improve existing identification strategies and/or bring new ones into practice. These tips are based on existing research and best practice within this this area.

This user guide is based on insights drawn from a literature review commissioned by the UKRN on ‘the challenge of identifying vulnerability’. For more information you can find the full literature review here

Published: 17th September 2020