UKRN publishes its Annual Report and Workplan for 2020/21

Published: 15th April 2020

The UKRN has published its Annual Report and Workplan for 2020/21 in which we set out what we achieved in the last year, and how we will build on this to improve outcomes for consumers and the economy across the sectors our members regulate.

The workplan is available at:

The UKRN’s member regulators cover a wide range of sectors and services, including transport, water, energy communications and financial services. In 2019-20 we increased our capacity, working with our members on a range of issues across infrastructure investment, data sharing and support for vulnerable consumers. Our Annual Report sets out some of the things we achieved in that year. In 2020/21, we will build on this, with a focus on three priority areas:

  1. Collaboration on infrastructure and investment;
  2. Using data to support consumers in vulnerable circumstances;
  3. Working better together.

Jonathan Oxley, CEO of the UKRN, said:

“The ongoing issues surrounding COVID-19 are, of course, having a profound impact on the consumers and citizens we serve, on our members, and the sectors we regulate. I’m proud that our members are at the centre of the nation’s response to the crisis.

The current crisis is likely to have an on-going impact on consumers, companies and public policy in our sectors. In turn this is likely to change the timing and focus for some of our current projects, as well as necessitating new projects.

We will be keeping our workplan under review and be ready to respond to events. While timescales and details of our work may change, we still expect the priority areas we have identified to remain relevant: firstly, we will continue to focus on vulnerable consumers, working together to understand how best to support them; and secondly, we will focus on ensuring our sectors have the investment they need to sustain and enhance the infrastructure upon which we depend more the ever.

At this time of national crisis, collaboration between our members on the issues facing the sectors they regulate is more important than ever. Their work with each other and through their continued commitment through UKRN makes regulation more efficient, effective and responsive to the needs of consumers, the economy and the country overall.”

For more information on the workplan please contact: or